Shipping policy

Thank you for shopping with us. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days after the order is placed. Orders are not shipped or delivered on Sundays or public holidays.

2. Shipping Time

After processing, the estimated delivery time is 5–10 business days, depending on your location.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing your purchase. Sometimes we may offer free shipping on selected products or promotional offers.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS so you can track the status of your delivery.

5. Delays

Delivery delays may occasionally occur due to courier issues, weather conditions, or other unforeseen circumstances.

6. Incorrect Address

Please ensure that the shipping address is correct when placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer.

7. Damaged or Lost Packages

If you receive a damaged product or if your package is lost during transit, please contact us immediately so we can assist you.

8. Contact Us

If you have any questions about shipping, please contact us:

Email: thembastore@gmail.com